Frequently Asked Questions

Please would you post me your latest catalogue?

As GardenCenterKoeman.co.uk is an online store, we do not send out catalogues anymore, but details of all our products are available on the website.

Can you give me gardening advice?

That is no problem at all, as long as the subject is related to our products. Just send us an email and we will give you whatever help we can. You also might be interested in our page 'Growing Instructions' where you can find instructions on how to grow the seeds we provide.

Why haven’t I received my order yet?

Orders placed between Monday and Sunday are shipped on Monday the following week. The shipment takes about 5 working days, so you will always receive your order within 10 working days. Visit our page 'Delivery' for more information on our shipments.

Having seen one of your special offers in a newspaper, I was about to fill in my details when I noted that you deliver only to UK mainland addresses. Why won’t you deliver to offshore sites?

If you don’t live on the mainland, that’s not a problem. We can still ship bulbs to you.

What is a zipcode?

The zipcode is just your postcode. This makes it easier for GLS to send the parcel to the right address.

I would prefer to make my debit card payment over the phone - is this possible?

No problem at all. Just send us an email with your phone number, and we’ll call you back ASAP.

I wish to purchase some seeds and have them delivered to a different address from my billing address. Is this possible?

Absolutely! Just send us an email with your order number and the correct shipping address.

How much do I have to pay for shipping?

Delivery costs just £0.00.

Will you deliver to our address in France/Belgium/Germany?

No problem at all!

I have just made an order and would like to pay by bank transfer. However, I have misplaced your bank details and the order number. Can I pay by Paypal or over the phone instead?

Yes, you can change the method of payment after you have completed your order. Just send us an email with your order number and preferred method of payment. Then we will either send you a Paypal payment request, or phone you back.

Do you deliver to other countries outside the UK?

No problem at all! You can select the preferred country in the checkout-window.

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